Any new and unused AKEZ E Bike purchased from our website can be returned for a refund or exchange within the first 7-day warranty of delivery date.

For any returns or exchanges, you will be charged $150-$350 for original and return shipping charges at our discretion (varies by model and shipping charges). There is also a 15% restocking fee.

Please note that there will inevitably be some minor scratches during transportation, but they will not affect use. We will reissue corresponding accessories as replacements. These do not constitute grounds for exchange or return.

AKEZ E-Bike being returned must meet the following conditions:

• To be eligible for a return, your item must be in the same condition (including the box) as it was when you received it, unworn, unused, and the bike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use.
• Return purchase must include all items that were inside the box (charger, keys, hardware, etc.), complete in the manufacturer’s original packaging and resalable. You’ll also need the receipt or proof of purchase.
• The return request is sent to us within 7 days of receipt via support@akezebikes.com.You will need to provide us with pictures and videos to demonstrate that the AKEZ e-bike is still in acceptable condition.
• Shipping Returned AKEZ Electric Scooter: Once your return request has been approved, please do not ship your AKEZ E Bike to the warehouse until you have received the correct shipping address from our customer service. As the return address may be different from our shipping or storage address. For the return address, please contact our customer service at support@akezebikes.com
• The AKEZ Electric Bike is delivered to us with a return shipping label (provided by AKEZ Ebike Store after confirming the return request). Please be aware that products returned to AKEZ Ebike Store without the provided return shipping label will be rejected at the customer’s cost.

If the AKEZ e-bike has been in your possession for 7 days or has been ridden it will not be eligible for return.

Please send us a notification after shipping the returned item and provide us with the tracking number.

For confirmed return requests, AKEZ Ebike will issue a refund as soon as the returned products are received. All refunds that are issued by AKEZ Ebike will be credited back to the original payment method used on your purchase. Please note that depending on your bank’s processing time that it could take additional business days for this to be reflected in your account.